IREM Certified Property Manager (CPM) Practice Test 2026 - Free CPM Practice Questions and Study Guide

The aspect that contributes to 38 percent of the communicated message is tone of voice. This statistic highlights the importance of how the words are delivered, which can significantly influence the interpretation of the message. Tone of voice encapsulates elements such as pitch, volume, and intonation, all of which convey emotions and attitudes behind the spoken words.

When individuals communicate, their tone can express enthusiasm, sarcasm, anger, or calmness, thereby shaping the listener's understanding and emotional response to the message being conveyed. This aspect of communication underscores the idea that what is said can be overshadowed by how it is expressed, making tone a crucial component in effective interaction.

In contrast, while facial expressions and body language play vital roles in non-verbal communication and contribute meaningful nuances to the message, they do not hold the same quantifiable impact as tone of voice in this context. Written communication, though crucial in many scenarios, relies solely on the textual content without the added dimensions of proximity and vocal inflection present in spoken exchanges. Thus, tone of voice stands out as a key determinant in the impact of what is communicated.