IREM Certified Property Manager (CPM) Practice Test 2025 - Free CPM Practice Questions and Study Guide

A well-managed maintenance plan primarily aims to create a cycle of satisfaction among tenants. When maintenance is efficiently organized and executed, tenants experience fewer disruptions and a higher quality of living. This satisfaction fosters tenant retention and positive reviews, which can ultimately lead to reduced vacancy rates and increased property value.

In a well-maintained property, tenants are more likely to feel that their concerns are addressed promptly. This builds trust and enhances the overall tenant experience, making them more likely to renew their leases. Ensuring a proactive maintenance schedule also means that small issues are resolved before they escalate into larger, more costly repairs, further contributing to tenant satisfaction.

In contrast, while minimizing maintenance costs is important, an approach focused solely on cost-cutting can lead to neglect and lower tenant satisfaction. Likewise, aiming to ensure no major repairs are needed may not be practical or realistic; regular maintenance will inevitably reveal issues requiring attention. Property taxes, on the other hand, are typically determined by local government assessments and are not directly influenced by the maintenance management of a property.